KPIs beyond SMART

KPIs beyond SMART

You have, no doubt, heard or even implemented SMART (or even SMARTER) KPIs to achieve your goals. In case you have not heard of this before, here is a quick overview of this acronym: S –Simple. Simple means that it must be easily understood by even a lay-person. You...
Is it time to re-look at your KPIs?

Is it time to re-look at your KPIs?

We all know that if you are not measuring it, you cannot manage it. Equally important to note that if you are measuring it incorrectly or measuring the incorrect metric you will be driving the wrong behaviour, which can have a direct impact on your business’s bottom...